Insurance is required in order to rent any of our vehicles. A major auto insurance policy is preferred because it will cover the total value of the vehicle in the event of an accident. If you have auto insurance we require that you have full comprehensive and collision coverage with limits of 100/100/100. If you have minimal coverage, we ask that you increase it for the duration of your rental. If you are an international costumer or are without insurance here in the United States, we may or may not rent to you; an increased security deposit will be required.
First, call 911 and obtain a police report. Second, call your insurance company to file a report. Third, call us to let us know and we'll inform you of the next step as soon as we get contacted by your insurance company.
Call your insurance company and have the car towed (must use a flat bed) to the address stated on your rental agreement. Once we have performed an evaluation and found the cause, we will inform you if any credit or fee will apply.